Refund policy

Returns & Exchanges Policy

Returns & Exchanges

At Jawella Co., we want you to love your jewellery.

We currently offer exchanges only and do not provide refunds for change-of-mind purchases.

If you wish to exchange an item, please contact us within 14 days of receiving your order at info@jawellaco.com.

To be eligible for an exchange, items must be:

• Unworn and unused
• In their original packaging
• Returned in resalable condition

Customers are responsible for return postage costs unless the item is faulty or incorrect.

For hygiene reasons, earrings cannot be exchanged unless they arrive damaged or defective.

If your item arrives damaged, please contact us within 48 hours of delivery with photographs so we can assist you.

Shipping Policy

We aim to dispatch all orders within 1–3 business days.

Estimated delivery times:

• United Kingdom: 2–5 business days
• International orders: 7–14 business days

Once your order has been shipped, you will receive a confirmation email with tracking information (where applicable).

Please note that delivery times are estimates and may vary during busy periods.

Jawella Co. is not responsible for delays caused by postal services, customs processing, or incorrect shipping information provided by customers.

At Jawella Co., we respect your privacy and are committed to protecting your personal information.

When you place an order, subscribe to our mailing list, or contact us, we may collect information including:

• Name
• Email address
• Shipping address
• Payment details (processed securely through Shopify Payments)

Your information is used to:

• Process orders
• Provide customer support
• Send order updates
• Share marketing emails (only if you have opted in)

We never sell or share your personal information with third parties for marketing purposes.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails.

For any privacy-related enquiries, please contact us at:

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